We want you to enrol with confidence. This policy explains when a course purchase can be cancelled and refunded. It forms part of our Terms of Use and gives effect to your statutory rights under section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
1. 7-day cooling-off period
You may cancel a course purchase within 7 days of payment and receive a full refund, provided you have not substantially consumed the course. “Substantially consumed” means you have completed one or more module assessments, or a certificate has been issued for the course.
2. After the cooling-off period
- If you have barely used the course (no module assessments completed), contact us within 30 days of purchase and we will consider a refund or credit in good faith.
- Once a course has been completed or a certificate issued, the purchase is non-refundable.
3. Always refunded in full
- Duplicate or accidental double payments.
- Payments where enrolment could not be activated.
- A course permanently withdrawn while you are actively studying it (full or pro-rata refund, or a suitable alternative course — your choice).
4. How to request a refund
Email info@pharmersacademy.africa from the address on your account with your name, the course, the payment date and (if you have it) the payment reference. We confirm receipt within 2 business days.
Approved refunds are paid back to your original payment method (by EFT, or via our payment processor for card payments) and typically reflect within 5–10 business days depending on your bank. Your course access is ended when the refund is processed.
5. Questions
If you’re unsure whether your situation qualifies, just ask — we’d rather talk it through than have you guess. Call 012 646 1713 or use the contact page.
Questions about this policy? Contact us at info@pharmersacademy.africa or 012 646 1713. See also our Terms of Use, Privacy Policy and Refund Policy.